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How to Make the Most of Product Returns

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Bottled products being placed into a boxAfter successfully selling your product to a customer, the last thing you would want is to have them return it. But, even if that happens, it’s your job to satisfy your customers.

Unfortunately, returns are a natural part of retail. And as ReverseLogix and other experts noted, you’ll need an effective RMA management to go with it. The good thing is you could turn inconvenient returns into sales by following these practical customer service tips.

Really Listen to Your Customer

When you genuinely listen to your customer, you could better understand what exactly do they need. When the customer is speaking, don’t interrupt. Nod occasionally and only speak when the customer asks a question. When your customer is done speaking, you could then offer viable solutions to the issues presented.

Genuinely Empathize with Your Customer

Keep in mind that the issue is not the customer returning the product, but why is the customer returning it. Showing empathy for your customer would communicate that you empathize for them, that they have to go through the returns process just to fix the issue. Instead of simply apologizing, make sure to tell your customer why you’re apologizing.

Propose Practical Suggestions

For example, maybe your customer would like a different size, color, or style? Or perhaps you could offer a product that’s better than the product being returned. When offering suggestions, make sure to inform your customer of the benefits. Remember, a return is a viable opportunity for a sale.

Consider Upselling or Cross-Selling

Don’t just give up if your customer doesn’t like any of your suggestions. You could offer gift cards, in-store credit, or even a cash refund. If your customer agrees to any of these, offer accessories or other items relevant to them. Avoid sounding pushy and casually mention your best sellers and current specials or promos that might appeal to your customer.

Of course, you can’t win them all. Some customers might just want to get their money back and that’s perfectly fine. Just refund their money and thank your customer for their time. Keep in mind that an exchange or refund is still better than no sale. However, remember that a satisfied customer would be better. Encourage your employees to offer every customer the best experience in your shop, and yes, even if they’re just returning a product.

Most Common Mistakes Businesses Make in Pricing

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man putting prices for the vegetables in the groceryOne of the biggest challenges that businesses have to face is often pricing. And this challenge applies to both startups and well-established businesses.

Setting it too high could push your customers away, while putting it too low will probably jeopardize your profit. That’s why it’s essential to understand the minimum advertised pricing policy in order to put things in perspective.

As such, it is important to know a few of the most common mistakes about pricing so you can avoid them. Here are some of them.

Not understanding the difference between markup and margin

Always remember that margin depends on sales prices, while markup, on the actual cost. Failure to understand the difference might be detrimental to your revenue. Not understanding the variation between the two will likely result in a loss of the generated income.

Disregarding the rate of market growth

Various factors often influence market growth. There are a number of products that have fewer chances to gain rapid market compared with others. Therefore, these products are not suitable for a specific penetration price policy. Keep this in mind.

Failing to list all the costs

To properly set the price of your merchandise, you need to know all the costs associated with it. So, try to list all the costs that you used for the product and then put them into consideration when thinking of your cash flow. Doing so will give you much easier access on how to defend your prices if it comes up.

Avoiding these pricing mistakes is important in building a profitable and stable business. Knowing each of these mistakes will give you leverage over competitive pricing and will help you understand how you position yourself in your market.

3 Important Points to Review When Starting a Career as a Professional Truck Driver

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truck driver driving with his windows down The demand for professional truck drivers is still on the rise. If you’re considering starting a career with this profession, make sure you’re applying to a legitimate company. Over the past few years, there are serious complaints by truck drivers against their employers. The reasons include breach of contract, unpaid overtime, extended working shifts, and many more.

Here are a few reminders when applying to or working for a trucking company:

Profile Checking

Before taking any job offers, it is best to do more research about the company you’re applying for. Be cautious with what you read online. There are hundreds of job postings promising a competitive salary and other benefits to qualified applicants. Be sure to verify all the information from the recruiting officer. You can also check the legitimacy of the company at the U.S. Department of Transportation.

Contract Signing

Never sign any document without understanding the terms and conditions. If you have concerns, clarify them with your employer. Refer to the labor code for any questionable items. In case the company does not follow anything indicated in your contract, look for Washington trucking lawyers to help you with your situation.

Proper Licensing

As a professional, you are still accountable for some legal procedures. These include securing a driver’s license, permits, and other legal documents. While some trucking companies assist their employees, your safest bet is to take care of your own license and other requirements. This is to avoid any dispute with the company and the authorities. Check if your documents are still updated.

These are just some things you should consider if you’re planning to work as a professional truck driver. Stay informed with the state laws and other policies to avoid problems. If you’re having issues with your employer, do not hesitate to consult a legal counsel.

Basic Steps in Filing a Personal Injury Claim

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person taking a photo of the car crash with their smartphoneNobody wants to get involved in a car accident. But if it does happen, it’s important to stay calm and focused. Here are a few steps commonly advised by an auto accident lawyer in Kent to guide you through the process of filing a personal injury claim:

Seek immediate medical attention

When you’re involved in an accident, it’s important to see a doctor immediately. While you may feel fine as of the moment, symptoms may soon appear after the accident. Experts note that seeking medical attention will not only be good for your health but will also strengthen your personal injury claim. Waiting for several days or even weeks after the accident can make it harder for you to file a claim.

Create detailed notes

Always remember to take note of all the injuries and the medical treatments that you had to go through because of the accident. You should also list the names of the doctors and other professionals that helped you with your recovery. It’s advisable to keep receipts and make a daily diary about the progress of your medical care and your injuries as well. Put all the receipts together with your medical bills in one place, so you’ll easily find them once you need them.

File a claim with your insurance provider

You should consider notifying your insurance provider of the accident. Your insurance provider is the best option to get your car fixed or even pay for a total loss. It’s also applicable even when the accident is not your fault, provided that it’s stated in your policy.

If you feel that you need to further legal assistance when it comes to filing a claim, you may consider working with a personal injury lawyer. Choose an attorney with a wealth of experience in dealing with such claims, so you’ll get the legal assistance you need.

3 Places You Should Visit on You Next Jordan Tour

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City of PetraDespite Jordan being surrounded by unimaginable unrest and chaos, it has managed to remain on the neutral ground and a peaceful place that is worth visiting. It is still the ultimate jewel and pride of the Middle East.

Jordan is an offbeat destination bordering Israel to the west and Iraq and Saudi Arabia to the East. It is popular among tourists, especially religious people from across the globe. Those who go for LDS trips to Jordan once can’t get enough.

Here are some of the locations that make people come back to explore this beautiful kingdom.

1. Petra

This ranks among the ancient and greatest cities in the world. Its momentous buildings that have been set up on high cliffs make Petra live up to the hype. The two-kilometer walk through the narrow and deep gorge in Siq will intrigue your instincts before landing you in the breathtaking Treasury Square. This legendary setting has been the venue for some Hollywood films.

2. Jerash

You haven’t been to Jordan if you haven’t visited a Roman Ruin. Jerash presents the highest preserved ancient Roman city that is not in Italy. This building is as old as 6500 years, and the dry Jordan climate has played a huge role in keeping the ruins in good condition. Inside the building, you can explore the North theater of Jerash, the temple of the Artemis, and the Forum.

3. Dead Sea

The Dead Sea has plenty of salt such that you can float on the water until your heart gets enough of it. The waters are also known to have healing effects and people who come here to seek this benefit can get accommodation near the sea for an early morning dip. You can also get a mud rub after which your skin will be as soft as a baby’s bum.

There are many other places to visit in Jordan besides Amman. With its rich history, excellent eco-adventures and the incredible landscapes and climbs, the country is a wonderful vacation destination in the Middle East.

Houston Boat Industry Expects Rebound in Sales for 2018

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boats dockedThe recent growth in the economy and stabilizing oil prices have led boat dealers in Houston to expect a rebound in sales in 2018, following the impact of Hurricanes Harvey and Irma.

Several dealers exhibited more than 1,000 boats during the 63rd Annual Houston Boat Show. Much of the anticipated increase in sales will stem from owners who want to replace their damaged boats.

Harvey’s Damage

The Boat Owners Association of The United States’ initial estimates showed that last year’s hurricanes damaged or destroyed more than 63,000 recreational boats. The damages reflected around $655 million in property losses. By the start of 2018, many dealers from the Houston trade show handled inquiries from those who already received their insurance money.

These inquiries may likely add to the number of boats sold during the show. Other than dealers and manufacturers will benefit from the increasing demand for accessories and ancillary products, including a boat cover or a boathouse from Rockport and other coastal cities.

Gradual Recovery

The boat industry’s sales activity road to recovery has taken a slow pace, unlike those in the automobile sector. This gradual rebound occurred since most people had to prioritize the replacement of flood-damaged cars and home repairs.

Now that they have the time and money, boat owners have sought to buy new vessels. For instance, dealers have sold more pontoon boats not just because of the hurricanes, but also due to the launch of better models. Sales in this segment increased more than any other type of vessel in 2017, according to the National Marine Manufacturers Association.

The worst is likely over from the aftermath of the recent hurricanes. Despite the significant amount of boat damages and losses, the silver lining for the industry involves a pickup in demand for the replacement of vessels in the future.

Franchising Energy Management for SMBs? 3 Ways to Win Over Competition

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Electricity transmission cablesIn the energy management industry, a large pool of enterprises is vying for the attention of homeowners, while many other companies target large industrial and commercial energy customers.

This leaves the small and medium business (SMB) market forgotten, despite it being a potentially substantial market. While energy management providers expressed a desire to address SMBs, the market’s fragmented nature makes it difficult for interested players to determine a viable starting point.

A Promising Market

For first-time entrepreneurs looking to dive into the green energy industry, an energy management franchise is a good way to start.

Research commissioned by Accenture’s Retail and Business Services for Utilities found that stakeholders in the SMB market are much more likely to switch and are becoming more organized than ever. The report, published in the New Energy Consumer Handbook, moreover revealed that churn rate is high with about 35% of respondents claiming they would consider switching energy providers. The potential of the energy management industry for small businesses will boom in years, and the expansion will not be limited to utilities.

Cut through the Clutter

As experts predict that energy management for SMBs will be big in the years to come, it pays to establish a foothold for your business. Here are five ways you can help your energy management franchise win:

  1. Provide solid support.

The Accenture survey revealed that 87% of SMBs sought targeted solutions for their business concerns. Nearly half of the respondents said it doesn’t matter if these solutions are specific to their industry – what’s important is that they are designed especially for SMBs. Strengthening your customer support services and tailoring those services to the needs of your clients will help you gain the favor of your prospects.

  1. Offer incentives.

According to the survey participants, they seek the same things residential customers want such as plans and bill alerts that help them avoid unpleasant surprises during billing cycles. More than half of business owners said they are willing to pay more if it means getting tailored services.

  1. Know your Competition.

Many small enterprises took a blow from the recession and had a hard time getting back on their feet. It caused them to be extra careful about where the money goes as well as finding ways to save. The study shows that while SMBs trust their utility, they do not have qualms about taking energy management services from other providers including energy brokers and retailers, among others if it means saving money. By knowing your competition, it’s easier to form a strategy that will let you stay ahead of the curb.

Partnering with a franchisor that provides substantial support for new franchisees, as well as relevant information about the business is essential. It also pays to do research, so you know whether your franchisor of choice provides services that can match those offered by your competitors.

As early as now, more than half of the business owners reported having energy audits while some 41% are looking into investing in devices that will help them manage their energy consumption. These numbers show that energy management targeting services SMBs is a robust opportunity, and it pays to harness the potential early on.

Effects of Water Pollution and and How to Deal With Them

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Workers setting up equipment for oil spill clean up at a beachWater covers over 70% of the earth’s surface. It supports marine life and humanity in general. Most industrial processes depend on water as a solvent and a coolant. Living without this commodity is impossible.

Unfortunately, water is under threat from large consumption and pollution. Home and industrial refuse has affected the quality of water in many ways. Read on to learn about the problem and how to deal with it.

Engine lubricants and oils

These substances are harmful when they contaminate the water. They float on water, depriving the sea creatures of oxygen. In addition, they have toxic effects when swallowed. Large oil spills can affect the economies of nations. People who depend on seafood for meals and trade are deprived of their livelihood. This is where oil spill absorbent products come in handy.

Cleaning detergents

The cleaning agents that we use at home or in the office have a negative impact on water. A collection of these elements from many homes results in surface water pollution. People should use the sewerage to dispose of such dirty water. The relevant authorities will deal with it to make it safe for rivers or ocean disposal.

Pool Chemicals and Hard Wastes

Chlorine is commonly used in pools to raise the basic levels. Releasing pool water with high chlorine levels can kill the living organisms in rivers and oceans. Besides, solid wastes like dead animals, food scrap and rubbish have adverse effects on water safety. Check the concentration of chlorine in pool water before releasing it to river stream and keep solid waste in bins for proper disposal.

Agricultural products

Fertilisers and pesticides form the bulk of chemicals in farming practices. Releasing these products to streams and rivers affects the water quality. Proper management and practical application of these products protect water resources from pollution.

Preventing water pollution is a good way to preserve humanity. We need to do our part in protecting the environment for the next generations.

EEOICPA Part E: Everything You Need to Know

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Radioactive wasteThe Part E of the EEOICPA establishes compensation for workers of the Department of Energy (DOE) contractors and subcontractors who may have contracted illnesses caused by exposure to toxic substances.

Here’s more information about the EEOICPA Part E that you should know:

Requirements for Part E Eligibility

To be eligible for compensation under Part E, the patient must be diagnosed to have an illness caused or aggravated by exposure to harmful chemicals. The Department of Labor (DOL) must determine that the hazardous exposure is more likely a major causing, aggravating, or contributing factor to the worker’s illness.

Part E versus Part B

Part B is simpler than Part E. The former provides compensation for living workers. In Part E, there's no lump sum compensation for living workers. Instead, they are entitled to impairment and wage loss.

Part E Coverage

EEOICPA Part E is applicable for workers with an illness included in the provided list. The covered worker must have worked for a DOE contractor or subcontractor. Uranium miners covered by the Radiation Exposure Compensation Act (RECA) Section V can also file a claim under Part E. Unfortunately, DOE employees are not covered.


Once Part E claim is approved, the living worker will receive as much as $250,000 representing payment for impairment and lost wages. They're also entitled to medical care. Survivors of deceased patients will get anywhere from $125,000 to $175,000 as compensation.

Additional compensation of $25,000 is given for every 10 years of work that the worker lost before their retirement age. The maximum amount is set at $50,000. To illustrate, if a worker dies at age 45, they would have lost 20 years’ worth of wages. Their family would be entitled to an additional compensation amounting to $50,000.

If the employee’s death happens after they filed a claim, their family may receive the reimbursement for medical expenses. The DOL requires specific documentation, however, before releasing the medical reimbursements.

Understanding how Part E works can help you file the proper claim. This way, you will have better chances of getting approved.

Getting Rid Of Gaps

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Smiling woman showing upper front row teeth with center gapMissing teeth can affect day-to-day life in a variety of ways. A person’s appearance, their oral hygiene, and even the way they speak can be changed if one or more teeth have been lost. Dentures bring many benefits that can alleviate these problems. For dentists like Sheen Dental Implants in Richmond, dentures are a simple solution that improves their patients’ quality of life, without the potential hassle of a major procedure.

What’s The Process?

Initially, the dentist takes an impression of the patient’s teeth. This impression is then sent to a dental laboratory, where a denture is designed from a hard-wearing, tooth-like material. The denture is customised to provide a natural look and feel for the patient who’ll be wearing it.

At first, the new denture will take some getting used to, especially while eating and speaking. But over time, it will become a familiar part of life, a small change that makes a big difference.

Taking Care Of Dentures In Richmond

Dentures can be removed when they need to be cleaned or changed. The dentist can provide detailed information for the patient, to ensure that their cleaning routine encourages good oral hygiene. Bad breath, tooth decay, and gum disease are all risks associated with missing teeth, and specialised brushes and fluids can be used to give the patient the necessary care.

What If It’s More Than A Gap?

A set of dentures can be used to replace a whole row of teeth. More common in older patients, this procedure can vastly improve a person’s appearance, and give them a confidence boost if they had become embarrassed by how their mouth looks.

Unlike dental implants, this procedure is relatively quick and comfortable, although the dentures may need adjusting after several months, as the position of the underlying gum and bone alters in shape.

Smiles And Health

For many people in Richmond, dentures restore stability and functionality after tooth loss. The possibility of harmful developments like gum disease is reduced, while the appearance of the smile is greatly enhanced. These improvements can be enjoyed after just a few visits to the dentist.